Frequently asked questions

Answers about plans, credits, teams, refunds, video creation and publishing. Can’t find it here? Ask the help desk.

Plans & account

Credit system

Mastermode & Reseller

Video settings

Creating videos

Characters

Offers & tracked links

Publishing

Refund policy

Troubleshooting

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Frequently asked questions

Plans & account

What is included with each TubeOS X plan?

What are Pro DS and Mastermode DS?

How many videos can I create?

How many channels can I manage?

Can I cancel any time?

What happens if a purchase is refunded, charged back or a rebill is cancelled?

Credit system

What are credits and how are they used?

What are welcome credits?

Do credits expire?

Can I use my credits across different videos?

Can I purchase extra credits?

What happens to my credits if rendering fails?

Mastermode & Reseller

How does Mastermode team access work?

How does Reseller access work?

What reseller access comes with AllAccessPass?

Can I give away reseller accounts for free?

Video settings

Which video formats can I create?

What video quality does TubeOS X use?

What is the maximum video length?

Which languages are supported?

Creating videos

What is the difference between Auto Mode and Advanced Mode?

Can I edit a finished video?

Can I animate still scenes?

Characters

What is a locked character?

Can I use my own photo?

Offers & tracked links

Where do the offers come from?

How do tracked links work?

Publishing

Can I publish straight to my channel?

Can I publish to more than one channel?

Can I run everything from Telegram?

Refund policy

What is the 30% credit-consumption rule?

Are accounts terminated for policy violations eligible for a refund?

How do I request a refund?

Troubleshooting

A render looks stuck — what now?

I did not get my verification email.